Overview

POLICE DISPATCHER POSITION: 

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SUMMARY:

The position of Police Dispatcher/Communications is a full-time position under the supervision of the Police Dispatcher/Communications Supervisor.  It is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements.  It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and may assist in training, teaching, and basic operational equipment.  The Police Dispatcher/Communications position requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24-hour facility.

ESSENTIAL DUTIES & RESPONSIBILITIES:

·         Receives and responds to emergency and non-emergency calls which may include enhanced 911, and non-emergency calls from the public, dispatchers and law enforcement agencies via telephone and radio systems.

·         Processes and evaluates information received prioritizes calls and dispatches required units and/or agencies.

·         Monitors and coordinates police unit activity and assignments via police radio frequencies.

·         Maintains the status and locations of public safety personnel.

·         Utilizes technology such as computers, radio systems, telephones, fax machines, and other communication equipment.

·         Creates and maintains automated or manual logs of public safety communications activity.

·         Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.

·         Enters and maintains files for persons or property pending apprehension/recovery.

·         Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

·         Keeps informed of departmental regulations, policies, and procedures.

·         Represents the City and Department by performing a wide variety of functions at meetings, occasions, and public events.

·         Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of

·         Public service activity and methods of local government.

·         Computer technology and equipment.

·         Law enforcement terminology and procedures.

·         Geography for the City of Hollister and surrounding areas.

·         English language for spelling and proper word usage.

Skill in

·         Multitasking, coordinating simultaneous mental, manual and visual activities.

·         Observing situations analytically and objectively and relaying details accurately.

·         Communicating using two-way radio and telephone equipment.

·         Operating a variety of communications equipment effectively.

·         Reading and interpreting maps to determine locations and jurisdictional boundaries.

Ability to

·         Speak clearly and concisely.

·         Think clearly and act quickly in emergencies.

·         Establish and maintain effective working relationships with Police     Department personnel, other City employees, outside law enforcement agencies and the public.

·         Meet attendance schedule with dependability and consistency.

·         Submit and pass a pre-employment drug screen and background check.

EDUCATION/LICENSING/CERTIFICATION:

·         High School Diploma or equivalent.

·         Must obtain certification through MSHP on MULES/NCIC computer.

OTHER REQUIREMENTS:

·         At least 18 years of age.

·         United States citizen.

·         No felony convictions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly required to talk and listen.

·         The employee frequently is required to sit and use hands to touch/manipulate, handle or feel.

·         The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.

·         The employee must occasionally lift and/or move up to 50 pounds.

·         Adequate hearing ability.

·         Specific vision ability required by the job includes close vision and color vision.

OTHER  REQUIREMENTS:

·         Employee may be required to work a variety of shifts including nights, weekends, or holidays.

·         Employee is subject to emergency call-in.

·         Employee is subject to random drug testing.

WORK ENVIRONMENT:

·         Generally, works indoors

·         The noise level in the work environment is usually moderate to loud.

·         Works around others, works alone, works with others.

·         May be exposed to situations that are stressful, distracting, and uncomfortable.

Company Description:

Hollister is noted for bringing to Taney County the first major influx of tourism. It had the first iron bridge in Taney County which still spans Turkey Creek, the first paved street, electric lights, movie house, the first registered pharmacist and modern steam heated hotel. The colorful history of this unusual Ozark town is fascinating and covers and era when stock wars were waged between merchants and stockmen. Grape carnivals promoted by the railroad were gala affairs where men and women of an age gone by helped to build an unique English Village in the Ozarks. . .Hollister, Missouri

Recruiter / HR Contact: Sharon Lea
HR Contact Number: +1 417-334-3262