The Cashier Host welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.
- Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.
- Ensures guests are comfortable in their seats and arranges for appropriate adaptations such as high chairs, wheel chair seating, etc.
- Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
- Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
- Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures
- Completes all opening/closing paperwork and documents voids on void balance sheet.
- May assist buspersons in clearing, cleaning and setting tables.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Basic reading, writing and math.
- Six months cash handling experience, is preferred.
Certification and/or License Requirement:
- Alcohol awareness certification may be required.
Skills and Qualities:
- Customer service oriented
- Interpersonal communications.
- Organizational skills.
- Math/Accounting skills.
- Accommodating towards special-needs customers.
- Will be required to work nights, weekends and holidays.
- Will be required to work in fast paced environment.
- May be asked to work overtime.
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
- The major responsibility in this position is to welcome guests to the restaurant and provide fast and courteous service.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; speak; listen; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
- The vast majority of time is spent greeting and seating guests, which is typically done while standing up and walking.
- Communication skills are used a significant amount of the time when interacting with guests of the restaurant or restaurant staff.
- Carrying and lifting items (i.e. plates, utensils, menus) occurs frequently.
- Reading and writing abilities are utilized frequently when taking orders over the phone, or when completing paperwork.
- Reasoning, problem solving and organizational abilities are used often.
- Basic mathematical skills are used when completing customer payment transactions and balance sheets.