Overview

Bellman / Valet PM Shift Position:

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Bell attendants are ones whom guests meet first and last when checking in and checking out of a hotel. They receive and see off guests at the hotels. Their role is to open the front door, carry luggage, park cars, call cabs, give directions, transport guests, and respond to guests’ need whenever required.

Job Description

The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with our standards of excellence. Bell service staff assist in making arrangements and delivering guest requests. People who enter bell service should have positive attitudes, be patient and aim to help others.

Bellman Duties & Responsibilities

  • Bellmen greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
  • Recognize all returning and VIP guests, and welcome them back
  • Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
  • Assist guests with their luggage and acknowledge them by name
  • Deliver the morning newspapers to each occupied guest room
  • Make deliveries to guest rooms as instructed
  • Store and retrieve luggage and other objects for guests
  • Report back to the supervisor

 Requirements

  • Proficient in English
  • Ability to stand on your feet for several hours
  • High School diploma
  • Previous guest service
  • Previous customer service experience preferred

Skills

  • Communication
  • Maintains a Good Energy Level
  • Thorough and Organized
  • Professional
  • Punctual

Company Description:

This group of high quality Branson hotels includes the Hilton Branson Convention Center and the Hilton Promenade at Branson Landing. Each hotel has an array of amenities to enhance your visit, and the staff members of either hotel are dedicated to making your stay pleasurable and fun.

Recruiter / HR Contact: Sara Mueller