Room Service Server Position:
The Room Service Server provides prompt and courteous food and beverages to guests’ rooms while maximizing sales and guest satisfaction.
- Delivers and serves food and beverages to hotel guest’s room and sets up and serves the order in the guest’s room.
- Ensures the guest’s order is prepared and served to the satisfaction of the guest; gladly returns to room with any additionally requested foods, beverages, or utensils.
- Arranges for additional tables or chairs to be brought or taken from the room to increase guest comfort while eating.
- Completes customer payment transactions as outlined in cash and charge procedures.
- Maintains tray tracking system and ensures trays are removed from the guest corridors regularly.
- Performs set-up and closing side work; stocks service station, makes coffee, etc. Presets trays as necessary; prepares flatware “roll-ups”.
- May answer room service phones and record orders; utilizes suggestive selling techniques to increase sales.
- Relays information about direct or indirect feedback of service or cuisine to management.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Basic reading, writing and math.
- Food service experience with general knowledge of restaurant operations is preferred.
Certification and/or License Requirement:
- Alcohol awareness certification and/or food service permit as required by local or state government agency.
Skills and Qualities:
- Customer service orientation
- Interpersonal communication
- Accommodating and Patient
- Will be required to work nights, weekends and holidays.
- Will be required to work in fast paced environment.
- May be asked to work overtime.
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
- The major responsibility in this position is to provide prompt and courteous service to restaurant guests; therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.
- The vast majority of time is spent servicing the menu items, which is typically done while standing up and walking.
- Communication skills are used a significant amount of the time when talking with guests or staff and when giving instructions.
- Carrying, lifting, and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, carts) occurs frequently.
- Reading and writing abilities are utilized frequently when documenting a guest’s order, reading the menu, or when processing customer payments.
- Reasoning, problem solving and organizational abilities are used often.
- Basic mathematical skills are used when completing customer payment transactions.