Overview

Room Service Server Position:

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Job Overview:

The Room Service Server provides prompt and courteous food and beverages to guests’ rooms while maximizing sales and guest satisfaction.

Primary Responsibilities:

  • Delivers and serves food and beverages to hotel guest’s room and sets up and serves the order in the guest’s room.
  • Ensures the guest’s order is prepared and served to the satisfaction of the guest; gladly returns to room with any additionally requested foods, beverages, or utensils.
  • Arranges for additional tables or chairs to be brought or taken from the room to increase guest comfort while eating.
  • Completes customer payment transactions as outlined in cash and charge procedures.
  • Maintains tray tracking system and ensures trays are removed from the guest corridors regularly.
  • Performs set-up and closing side work; stocks service station, makes coffee, etc. Presets trays as necessary; prepares flatware “roll-ups”.
  • May answer room service phones and record orders; utilizes suggestive selling techniques to increase sales.
  • Relays information about direct or indirect feedback of service or cuisine to management.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Education/Experience:

  • Basic reading, writing and math.
  • Food service experience with general knowledge of restaurant operations is preferred.

Certification and/or License Requirement:

  • Alcohol awareness certification and/or food service permit as required by local or state government agency.

Skills and Qualities:

  • Customer service orientation
  • Interpersonal communication
  • Flexibility
  • Accommodating and Patient

Working Conditions:

  • Will be required to work nights, weekends and holidays.
  • Will be required to work in fast paced environment.
  • May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
  • The major responsibility in this position is to provide prompt and courteous service to restaurant guests; therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.
  • The vast majority of time is spent servicing the menu items, which is typically done while standing up and walking.
  • Communication skills are used a significant amount of the time when talking with guests or staff and when giving instructions.
  • Carrying, lifting, and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, carts) occurs frequently.
  • Reading and writing abilities are utilized frequently when documenting a guest’s order, reading the menu, or when processing customer payments.
  • Reasoning, problem solving and organizational abilities are used often.
  • Basic mathematical skills are used when completing customer payment transactions.

Company Description:

This group of high quality Branson hotels includes the Hilton Branson Convention Center and the Hilton Promenade at Branson Landing. Each hotel has an array of amenities to enhance your visit, and the staff members of either hotel are dedicated to making your stay pleasurable and fun.

Recruiter / HR Contact: Sara Mueller